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Saturday, June 30, 2018

Amazon Walkin Freshers in Hyderabad For Virtual Technical Support On 2nd to 6th July 2018



Amazon freshers and experienced walkin drive in Hyderabad for Virtual Technical Support Position on 2nd, 3rd, 4th, 5th, 6th July 2018. Any Undergraduate (10+2), Any Graduate, Any Post Graduate candidates are eligible for this walkin drive.

Company Name: Amazon

Job Location: Hyderabad

Experience: Freshers/Experienced (0 to 5 years)

Job Type: Walkin

Job Category: BPO

Job Position: Virtual Technical Support (VTS) – Work From Home

Salary: Rs. 2,00,000 – 2,50,000/- per annum

Qualification: 10 + 2, Any graduation, Any Post Graduation

Job Summary:

An Amazon Technical Support Associate (VTS) is a critical part of our mission to deliver timely, accurate and professional Technical Support to all Amazon customers.
This vital position requires an action-oriented, flexible problem-solver who will assist customers in resolving customers queries related to various Amazon products and content, in a timely and accurate manner.
Associates communicate with customers primarily through email, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Job Description:

Virtual Technical Support (VTS) – It is a Work from Home model for India D2 VTS which deals with Devices and Digital content.
VTS associates are expected to work from a home location approved by Amazon for all scheduled hours.
It is the responsibility of the associates to ensure uninterrupted internet connectivity and work-like environment at home location so that associates can deliver their best in terms of productivity and quality.
Shifts: Rotational (night shifts compulsory).

Eligibility Criteria:

The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.

Customer Focus:

Excellent Technical Support skills, including maintaining focus on the customer issue in a fast-paced environment.
Ability to empathize with and prioritize customer needs.
Demonstrates interpersonal skills with a diverse customer base.
Demonstrates conflict resolution, negotiation, and de-escalation skills.
Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
Ability to determine customer needs and provide appropriate solutions.
Maintain regular and reliable attendance, including the daily schedule as assigned.
Flexible with the working schedule; may be expected to work weekends, holidays and events.
Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.

Problem Solving Skills:

Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned.
Ability to approach problems logically and rationally.
Action oriented and self-disciplined.
Organized and detail-oriented.
Ability to maintain composure in highly escalated situations.
Ability to quickly and effectively prioritize work time in various departments to meet business need.

Preferred Criteria:

Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity.
Should ensure Work-like environment with no disturbance during the work hours.

Desired Skills:

Action oriented, self-disciplined and organized
Ability to communicate clearly with both internal and external customers.
Good comprehension skills – ability to clearly understand and address customer issues appropriately.
Good composition skills – ability to compose grammatically correct, concise, and accurate written responses.
Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer.
Effective time management skills and ability to prioritize work time to ensure productivity and department standards
Good typing skills.
Well versed with different features of smart devices and application.
Knowledge about Amazon Devices and Digital content.
Should be flexible to work in shifts.

Benefits:

Sodexo meal vouchers, Night Shift Allowance, Over Time Benefits, and Performance Incentives.

Documents Required:

Updated Resume.
Govt Photo ID Proof.

How To Apply: Apply For This Job.

Walkin Date: 2nd to 6th July 2018

Walkin Time: 10.00 AM to 3.00 PM

Walkin Venue:

Amazon Development Centre (India) Pvt Ltd,
Raheja Mind Space,
Building No:9, 10th Floor,
Opposite Westin Hotel, Phase 2,
HITEC City,
Hyderabad – 500081.

Contact Person: HR

Company Website: www.careers.amazon.in

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